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18001119 calls to people in HCMC: How does Callbot work?

Tuesday, June 8, 2021 19:00 PM (GMT+7)

The switchboard 18001119 received 48,836 incoming calls and made 1,108,219 outgoing calls.

According to information from VNPT, as of June 7, the 18001119 switchboard received 48,836 incoming calls and made 1,108,219 outgoing calls. Particularly in 5 days, from May 28 to June 2, the system called out to propagate the installation of Bluezone application to 385,000 subscribers in Bac Giang and Bac Ninh provinces.

This is a toll-free switchboard set up by VNPT at the request of the National Steering Committee for COVID-19 prevention and control to support medical declarations and guide Bluezone installation. The switchboard was deployed “quickly” by VNPT in just two days from May 17 to 18, integrating a robot capable of calling and exchanging automatically with people using artificial intelligence (AI callbot).

The switchboard 18001119 is automatically calling many people in Ho Chi Minh City.

After a period of deployment in Bac Giang and Bac Ninh, the 18001119 switchboard has also been deployed in some areas in Ho Chi Minh City from June 3. In the future, the system can be deployed in any locality quickly. This is considered an effective technology solution to support the zoning and tracing of COVID-19 infections and suspected cases, helping to reduce most of the human resources in the quick response information stage.

Accordingly, from input data collected from electronic medical declarations of individuals in recent days or a list to call requested by provinces, the AI ​​callbot will call the following cases: Has made an electronic medical declaration and has declared symptoms or had contact with a patient, or has made an electronic medical declaration but has a place of residence or a place of travel that is in the epidemic area, etc.

AI Callbot will confirm the recipient’s name and inquire about symptoms (in case the listener has made an electronic medical declaration with complete information), ask again for the recipient’s name (if the electronic medical declaration has no name). full, unsigned or declare multiple names in one declaration). At the same time, the callbot will ask if the medical officer has been contacted and is currently in isolation/residence, in case the recipient reports symptoms related to the COVID-19 epidemic.

The system will then transmit to local health authorities information about recent cases of cough, fever, shortness of breath, chills or sore throat. At the same time, it will automatically record information about symptomatic cases and call back to inquire after 3-5 days.

People can also actively call 18001119 to make medical declarations with volunteers, or AI callbot when all agents are busy. AI callbot can also advise, support people and receive information from people about COVID-19.

Call center 18001119 does not collect information about people’s bank accounts, credit and does not donate money to support. People when receiving calls from this switchboard will display 18001119 (previously there were some other displays such as BCD COVID19 or BCD COVID19 – 313158). If the displayed number is 018001119, it is the same switchboard, which is only the display error and is being reprocessed by the network operators to synchronize the number 18001119.

When receiving a call displayed as above, people should receive the call, actively initiate the conversation so that the system can recognize it, and then interact with the switchboard according to the question/suggestion that the switchboard asks for. given. These calls are completely free of charge when people answer the phone or call back.

The medical declaration, installation and use of Bluezone, and coordinated response when there is a call from the above switchboard, will help people promptly receive warnings and receive support from health authorities when there is an emergency. contact with an infected case; At the same time, it will help to quickly trace, zoning, accurately isolate, quickly prevent epidemics, help the community reduce the number of quarantined people, and save society’s resources.


Official information on the number 018001119 to call people in Ho Chi Minh City

018001119 is not a scam phone number, it’s just another display of the 18001119 switchboard.


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