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SNCF, the defender of rights points to difficulties in the purchase of train tickets



Fewer and fewer counters and not always ticket machines in many stations, especially in what are called “unmanaged stopping points” (Pang)… In a decision published on 1er July, the defender of rights, Claire Hédon, believes that SNCF users do not “Are not always able to obtain a ticket” before they get on a train.

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Solicited by travelers who evoke a price increase for tickets purchased on the train, or even a ticket because suspected of fraud, she also points to the “Modalities of regularization” on board.

Unequal treatment between travelers

This context is likely to lead to inequalities of treatment between travelers, underlines the independent administrative authority, which recommends to the SNCF “To limit the removal of counters in stations”, in particular on the TER network – or at least to place ATMs.

She advocates that the verbalization of travelers leaving a station without a point of sale “Must only intervene because of a lack of spontaneous presentation of the traveler, or in the event of proven fraud”. The authority emphasizes that these adjustment tariffs should be clearly indicated on board.

Lack of ticket machines on board

An observation that goes in the direction of the National Federation of Transport User Associations (Fnaut): “There are not always terminals and when there are, it often does not work because there is no centralized fault detection, regrets Bruno Gazeau, its president. In addition, in these stopping points without counters or terminals, systematic information on the nearest ticket sales points is needed. But Bruno Gazeau especially points out the absence of ticket machines on board trains, as in Germany or Switzerland …

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On the side of the SNCF, one affirms to multiply the alternative solutions such as the sale of tickets by telephone or in post offices, or even at tobacconists. The railway company also recalls that ticket prices and regularization tariffs are decided by the regions which manage the TER. And that 96% of travelers who take the TER go through a station with a ticket office or ticket machine.

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